Bartender/Server

We are looking for an enthusiastic Bartender/Server to provide an excellent guest drinking experience. Good Bartenders/Servers will be able to create classic and innovative drinks, take food orders, deliver food to customers, and provide friendly and positive customer service. Compensation includes hourly wage and tips.

We prefer if you email resume or application and send questions to: info@stagecoachashland.com You may also drop off your resume at Stagecoach Bar & Grill. Accepting resumes & applications until position is filled. Download an application here.

Stagecoach Bar & Grill strives to be the best small town bar & grill in Ashland, Wisconsin by consistently delivering exceptional service, thoughtful and well-prepared food and cocktails, in a friendly environment. Our company culture is built upon these core values and we expect everyone to uphold these values:

• Trustworthy, Responsible & Accountable
• Supportive & Respectful
• Positive, Optimistic & Open-Minded
• Effective interpersonal communication
• Team Mentality  

Responsibilities

• Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
• Interact with customers, take orders and serve foods, snacks and drinks
• Assess customers’ needs and preferences and make recommendations
• Mix ingredients to prepare cocktails
• Check customers’ identification and confirm it meets legal drinking age
• Restock and replenish bar inventory and supplies
• Stay guest focused and nurture an excellent guest experience
• Receive cash and credit card payments and issue correct change
• Responsible for accurate sales entries in the till/Point-Of-Sale system
• Comply with all food and beverage regulations

Requirements and skills

• Resume and proven working experience as a Bartender
• Excellent knowledge of mixing, garnishing and serving drinks
• Computer literacy
• Positive attitude and excellent communication skills
• Able to manage stressful and high-pressure situations
• Ability to keep the bar organized, stocked and clean
• Ability to quickly and accurately perform basic math
• Relevant training certificate (you may obtain this after hire)
• Able to work during certain holidays or scheduled event dates

Frequently asked questions
What does a Bartender/Server do?
Bartenders/Servers are friendly, highly organized and proactive professionals. They are efficient and have exceptional customer service skills. Bartenders/Servers are also very creative. They are drink innovators. They can accept feedback from a customer and modify ingredients to fit taste preferences. Servers communicate daily food specials and out-of-stock items to customers while taking their orders, offer add-ons, enter orders in the Point-Of-Sale system, and deliver food and drinks to customers.

What are the duties and responsibilities of a Bartender/Server?
Bartenders work directly with customers by mixing and serving drink orders and taking and serving food orders. Their responsibilities include verifying age requirements, knowing alcohol pairing and tastes, knowing how to make traditional and specialty drinks, processing payments, managing inventory and cleaning bar supplies. They also inform customers of any specials and upcoming events. They ensure food and beverage compliance, restock bar inventory, handle cash and credit card payments, and respectfully handle problems with patrons.

What makes a good Bartender/Server?
A good Bartender/Server is friendly, organized, has a good memory and can communicate efficiently and effectively with a diverse group of customers. They are energetic, confident, have a strong knowledge of alcoholic beverages and practice good time management skills. They must be able to work quickly, in fast-paced environments and methodically.

Who does a Bartender/Server work with?
The Bartender/Server works directly with Barbacks and Kitchen Staff. Bartender/Server reports to the Front of House Manager.

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Front of House Manager

We prefer if you email resume and send questions to: info@stagecoachashland.com You may also drop off your resume at Stagecoach Bar & Grill. Accepting resumes & applications until position is filled.

Stagecoach Bar & Grill strives to be the best small town bar & grill in Ashland, Wisconsin by consistently delivering exceptional service, thoughtful and well-prepared food and cocktails, in an open and friendly environment where everyone is welcome. Our company culture is built upon these core values and we expect everyone to uphold these values:

• Trustworthy, Responsible & Accountable
• Supportive & Respectful
• Positive, Optimistic & Open-Minded
• Effective interpersonal communication
• Team Mentality     

Front of House Manager Duties and Responsibilities:
A Front of House (FOH) Manager uses skills in project management and leadership to oversee the FOH staff and FOH operations by making sure it’s clean, functioning efficiently and inviting for customers and ensuring customers consistently have a great experience. Their main duties include ensuring procedures and policies are being followed consistently, managing the FOH shift schedules, managing and resolving customer complaints, and ensuring the FOH’s inventory is well-stocked.
Our Front of House Manager will have the following responsibilities:

• Staffing
• Recruit, interview, hire, train, and review FOH employees. When necessary, discipline or termination of employees based on procedures and policies in our handbook.
• Supervises and is responsible for FOH employees.
• Maintains consistency and efficiency of work output from FOH employees by holding FOH employees accountable.
• Handle customer complaints in a constructive, polite, and firm manner. Upholding our company core values.
• Ensure FOH employees are following all food control and safety regulations.
• Supervises and is responsible for FOH employee schedules based on expected customer numbers and to keep FOH labor costs down to a minimum.
• Tend the bar and fill holes in schedules or when demand is high.
• Appropriately delegate tasks to FOH employees when necessary to efficiently complete tasks.

Bar Operations:

• Supervises and is responsible for maintaining FOH inventory and supplies.
• Ensures the FOH, bar, bathrooms, outside, and FOH stock and supply storage areas are appropriately stocked, organized, and cleaned daily.
• Tracks customer behavior and FOH sales through reporting data at Level 10 meetings.
• Maintains FOH budget and monitors FOH costs.
• Maintains drink recipe documentation.
• Initiates and maintains vendor relationships.
• Ensures FOH invoices and receipts are prepared and delivered to accounting.
• Uses Toast POS and Homebase scheduling and messaging app.
• Ensures cash tills are properly stocked daily.
• Oversees the proper operation and income reporting of entertainment games.

Promotion:

• Works with BOH to schedule and advertise our food and drink specials. Communicate with the Marketing & Events Team as needed.
• Ensures FOH signage is updated with food and drink specials.
• Supervises drink menu creation and works with the Marketing & Events Team for print, social, and web updates.
• Gives constructive input and collaborates with the Marketing & Events Team when planning for special events.
• Ensures floor plans are set for specific events.

Work Hours & Benefits:
The Front of House Manager will oversee FOH staff and will report to the Operations Manager. This is a full-time position and scheduled hours will be set based on staffing needs and approved by the Operations Manager. Benefits include paid time off and overtime pay (available on rare occasions). Hourly wage based on experience + tips. Increases in hourly wage based on quarterly reviews. Our preferred start date is ASAP.
Front of House Manager Qualifications/Skills:

• Excellent interpersonal relationship skills.
• Strong leadership ability.
• Excellent multitasking ability.
• Problem-solving skills.
• Attention to detail.
• Organizational skills.
• Customer service skills.
• Ability to deescalate tense interactions.
• Maintains composure under pressure and in stressful situations.
• Accomplished mixologist.
• Knowledge of food, beverage, and hospitality industries.
• Exercises good judgment, is accountable, trustworthy, and responsible.
• Facility with math.
• Comfortable with hospitality apps/software, sales technology platforms, communication apps/software, and social media apps.
• Enthusiasm and lots of positive energy.

Education, Experience, & Licensing Requirements:

• Supervisory experience required.
• Wisconsin Operator’s (Bartender’s) License required. You may take the class after you are hired.
• Prior experience working in a bar or restaurant.
• High school diploma or GED.
• Familiarity with the Toast POS and Homebase scheduling and messaging app is a plus.
• Graphic design skills and use of content creation apps are a plus.